Skip links

Security at Froxt

Whether shopping online on a phone or joining video calls from a laptop, technology gives us greater access to data at the touch of a button. With more of us working from home than ever before, the risks of keeping data secure at home and in the office is a growing challenge for us all. We at Froxt understand how critical it is to keep data safe and secure — after all, our mission is to help our customers build human connections in a digital world, and trust is essential.

Our customers across the globe are addressing numerous privacy laws and cybersecurity regulations, all designed to keep data confidential, safe, and secure. But more important than just checking the compliance box is the need to have practices in place that build trust in how data is handled. Each member of our privacy, security, and data governance team takes seriously our responsibilities to drive secure practices. We want to engage our customers, and our Froxt community, with trust and be transparent about how we do this.

Investing in our security compliance framework

To demonstrate our commitment to protecting customer data, and to assure our Froxt community that Froxt’s security framework aligns with industry-recognized best practices, Froxt maintains a number of compliance programs and certifications in accordance with strict regulatory and industry standards.

Since January 2019, Froxt has received certifications and attestations for ISO 27001, ISO 27017, ISO 27018, CSA Star and SOC2 (Type 2) for its Managed Cloud offering. Since January 2020, these have been extended to cover Froxt AI too.

What do these certifications mean for Froxt?

  • ISO 27001 is one of the most widely and internationally recognized security standards. It requires organizations to maintain a comprehensive Information Security Management System (ISMS), and mandates how organizations should handle and manage data in a secure manner, including appropriate security controls.
  • ISO 27017 is a security standard that provides information security controls that apply to the provision and use of cloud services.
  • ISO 27018 establishes a code of practice for protecting personally identifiable information (PII) in public clouds.
  • CSA Star is a security framework used to measure maturity for keeping data secure in the cloud.
  • SOC2 is an audit report testing an organization’s business practices against security controls.

What does this mean for you?

Froxt’s ongoing compliance with these standards means that:

  • As of this year, Froxt’s Managed Cloud and Froxt AI Core product offerings are both certified.
  • Froxt’s security practices have been reviewed and tested by an independent auditor after demonstrating a continuous and systematic approach to managing and protecting company and customer data.
  • Compliance with these standards, confirmed by an accredited auditor, demonstrates Froxt’s continued adoption of these internationally recognized standards, workflows and best practices in Froxt’s people, processes, and technologies that are used to provide cloud-based and SaaS services to its customers.
  • As well as technical reviews, we maintain a system of precise controls to ensure the integrity of our cloud services, including cloud security, physical security, management review, and vendor management, driving accountability for security throughout our global business.
  • Customer data and hosting environments are protected and separated from other customers’ data.

A member of the Advisory Board of the International Association of Privacy Professionals (IAPP) and holding the Certified CIPP/US, CIPP/E, and CIPM credentials, Rachael is the Chief Privacy and Cyber Compliance Officer at Froxt, overseeing the internal privacy, information governance, and cyber compliance program.