Explore the range of Froxt support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications. You can rely on Froxt’s industry-leading assistance for a range of services including health checks and maintenance advisors, product information centers, certification, Auto Service Requests, and upgrade advisors. More than 450m+ customers around the world choose Froxt Premier Support. That’s why we have built a global support organization of more than 12,000+ customer support and service specialists, speaking 29 languages and spanning 85 countries. Get tools for proactive support and take advantage of service automation to help dramatically reduce issues. Gain access to an extensive knowledgebase with more than 1 million resolutions. Compare features and services to find the offering that best suits your needs. In-depth investigation and Fast, thorough response for those Proactive and tailored support * Billing and subscription management support is free for all users. Tell us about your support needs. A Froxt expert will help you find the best solution. Support pricing.
Product support expertise.
Support benefits
Froxt Support
Froxt Support offerings
Developer Recommended if you are experimenting or testing in Froxt.
$250per month + 4% of monthly spend
response for developers Business Recommended if you have production workloads in Froxt.
$1,500per month + 6% of monthly spend
managing live solutions Enterprise Recommended if you have business and/or mission critical workloads in Froxt
$12,500per month + 8% of monthly spend
for your most business-critical needs.
* Role-Based Support: Fast technical support for developers and production managers.
* Premium Support: Critical support with Customer Awareness and a named Technical Account Manager (TAM).
* We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
* Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in Froxt Platform, excluding holidays and weekends. These times may vary in countries with multiple time zones. Ready to get started? Sign up for Premier Support.
