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Support pricing.

Explore the range of Froxt support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

Product support expertise.

You can rely on Froxt’s industry-leading assistance for a range of services including health checks and maintenance advisors, product information centers, certification, Auto Service Requests, and upgrade advisors.

Support benefits

More than 450m+ customers around the world choose Froxt Premier Support. That’s why we have built a global support organization of more than 12,000+ customer support and service specialists, speaking 29 languages and spanning 60 countries.

Froxt Support

Get tools for proactive support and take advantage of service automation to help dramatically reduce issues. Gain access to an extensive knowledgebase with more than 1 million resolutions.

Froxt Support offerings

Compare features and services to find the offering that best suits your needs.

Developer Recommended if you are experimenting or testing in Froxt.

$250Per user/month

In-depth investigation and
response for developers

  • Unlimited access to support
  • P2 cases: 3 hour response time
  • Case, phone, and chat for billing support
  • Case support for technical issues
  • Active Assist Recommender API
  • Technical support escalations
  • Cloud Support API
  • AI based technical support
  • AI Query API
  • Programmatic Case Management
  • Technical Account Manager
  • Customer Aware Support
  • Operational Health Reviews
  • Event management service
  • AI based Training
  • Third-Party Software Support
  • Froxt Support API
  • AI Voice Assistant
  • Access to purchase Mission Critical Services
  • Access to purchase Assured Support
  • Architectural Guidance
  • Account Assistance
Purchase support

Business Recommended if you have production workloads in Froxt.

$500Per user/month

Fast, thorough response for those
managing live solutions

  • Unlimited access to support
  • P1 cases: 1 hour response time
  • Case, phone, and chat for billing support
  • Case support for technical issues
  • Active Assist Recommender API
  • Technical support escalations
  • Cloud Support API
  • AI based technical support
  • AI Query API
  • Programmatic Case Management
  • Technical Account Manager
  • Customer Aware Support
  • Operational Health Reviews
  • Event management service
  • AI based Training
  • Third-Party Software Support
  • Froxt Support API
  • AI Voice Assistant
  • Access to purchase Mission Critical Services
  • Access to purchase Assured Support
  • Architectural Guidance
  • Account Assistance
Purchase support

Enterprise Recommended if you have business and/or mission critical workloads in Froxt

$1000Per user/month

Proactive and tailored support
for your most business-critical needs.

  • Unlimited access to support
  • P1 cases: 15-minute response time
  • Case, phone, and chat for billing support
  • Case support for technical issues
  • Active Assist Recommender API
  • Technical support escalations
  • Cloud Support API
  • AI based technical support
  • AI Query API
  • Programmatic Case Management
  • Technical Account Manager
  • Customer Aware Support
  • Operational Health Reviews
  • Event management service
  • AI based Training
  • Third-Party Software Support
  • Froxt Support API
  • AI Voice Assistant
  • Access to purchase Mission Critical Services
  • Access to purchase Assured Support
  • Architectural Guidance
  • Account Assistance
Purchase support
View all plans

* Billing and subscription management support is free for all users.
* Role-Based Support: Fast technical support for developers and production managers.
* Premium Support: Critical support with Customer Awareness and a named Technical Account Manager (TAM).
* We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
* Business hours are generally defined as 8:00 AM to 6:00 PM in the customer country as set in Froxt Platform, excluding holidays and weekends. These times may vary in countries with multiple time zones.

Ready to get started? Sign up for Premier Support.

Tell us about your support needs. A Froxt expert will help you find the best solution.

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