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FAQ

Beta Program

Beta test the Froxt App

If you have a Froxt ID and want to test experimental features of the Froxt apps before they’re released, you can join the beta tester program.

Can I have both a beta version of the app and a regular version?

You can have only one version of the Froxt app installed on your device.

Will I lose any data if I switch to the beta version?

Switching to the beta version is the same as a typical update, so you won’t lose any data or settings.

How do I get the public betas?

As a member of the Froxt Beta Program, you’ll be able to enroll your Froxt ID to access the latest public betas, as well as subsequent updates, directly from Froxt Software update.

Do I have to pay a fee to join the program or pay for software?

No. Both the program and software are free.

What kind of compensation do I receive for testing?

This program is voluntary, and there is no compensation for your participation.

Froxt Cloud

Does Froxt Cloud offer a service level agreement (SLA)?

Yes. You are covered under the Froxt Cloud Storage Service Level Agreement.

How durable is my data in Cloud Storage?

Cloud Storage is designed for 99.999999999% (11 9’s) annual durability, which is appropriate for even primary storage and business-critical applications. This high durability level is achieved through erasure coding that stores data pieces redundantly across multiple devices located in multiple availability zones.

Objects written to Cloud Storage must be redundantly stored in at least two different availability zones before the write is acknowledged as successful. Checksums are stored and regularly revalidated to proactively verify that the data integrity of all data at rest as well as to detect corruption of data in transit. If required, corrections are automatically made using redundant data. Customers can optionally enable object versioning to add protection against accidental deletion.

Froxt Platform

What is Froxt?

Froxt is the leading mobile app development platform choice for businesses, organizations, individuals, resellers and developers. With Froxt’s click and edit interface and powerful suite of built-in features, you can create powerful apps in minutes — no coding required! In addition, we give you the ability to enhance our “out-of-the-box” features or add completely new custom functionality through our open development portal. We blend the power of click-and-edit mobile app building with the option to dive deep and customize endlessly.

How is Froxt different from other mobile App Building platforms?

Froxt is simpler and easier to use than other platforms. From numerous amount of plugins to choose from, just simply select whichever functions you need and you’re good to go! Froxt also allows you to get into the code to create custom functions. If you’re looking for a specific function that’s not available, don’t sweat it! With Froxt’s open development architecture you can meet these uniques needs. No other platform combines the simplicity of the click-and-edit experience with the ability to custom develop.

Froxt or custom development?

Froxt’s “off-the-shelf” functionality and solutions are very powerful and highly flexible. However, there are times when the intricacies and nuances of your unique situation requires a more customized solution. This is where the power of the Froxt technology really shines. The ability to combine off-the-shelf features with custom functionality enables you to create a custom mobile app in a fraction of the time and cost of traditional development. Utilizing our development portal you can create custom proprietary functionality; use your team or have the Froxt team do it for you. In addition, with Froxt, you get a platform that is easy to update and maintain; no need for expensive IT resources. Froxt handles all support, hosting, updates, app store submissions and management of future upgrades.

Alternatively, custom development will generally run 18 to 25 weeks and cost anywhere from $50,000 to $1,000,000. Thereafter, you need an infrastructure to support and maintain the app. If you are considering a customized solution, consider Froxt; the savings in time and money will be significant.

Why not just develop a native app from scratch?

You certainly can. However, why would you want to? You have to build to two separate apps one for iOS and one for Android which will mean you will have a bigger barrier to entry, longer development cycles, higher costs and a smaller talent pool. Just like talented web developers stopped developing public facing sites, not because they are incapable but because they are better put to use focusing on core business logic. The same applies with Froxt. We take care of the designs, layouts, logins and standard features of the app. As well as give you access to a limitless set of third party plugins while you can focus on the core business functionality unique to your company.
Another big reason to develop with Froxt is the ongoing support burden associated with developing from scratch. Once you develop an app from scratch, you own the ongoing burden of maintenance, support, app store submissions, updates, etc. Develop on the Froxt platform and we handle all this for you.

If I develop a custom feature, do I then need maintain the entire app?

No, you only maintain the plugins you develop. A Froxt subscription covers all future maintenance, app store submission, updates and customer support, etc. You focus on developing value added functionality, let Froxt handle the rest.

How can I develop custom functionality?

With our development program you can create any custom functionality desired. If you have your own team, register for a developers account and start building today.

If I want to create custom features, do I need to find a developer?

Nope! Froxt will do it for you in a timeframe and cost that will amaze you. However, if you want to do it yourself, we provide an open development portal with all the tools needed to create totally custom functionality. Hire Froxt, use your own developer or do it yourself — it is up to you.

Do I need Apple and Google Developer accounts?

Both Apple and Google do require that you open your own developer accounts, yes. However, our publishing team will handle the heavy lifting to actually submit your apps to the App Store and Google Play.

Can I make changes to my app after it is published?

Yes, anytime and as much as you need to. Most updates are automatically and immediately pushed to everyone that has the app on their phone.

Is it easy to maintain and update my app?

Yes, this is one of the reasons we created Froxt. If you can use a computer, you can build and maintain your app with Froxt. Gone are the days of calling the IT department every time a changes or update is required. You maintain the content and Froxt will do the rest; from app submissions, to hosting, maintenance, bug fixes, upgrades, enhancement, etc. It all included in the standard subscription pricing.

What is a Plugin and what can I do with it?

A Plugin is a encapsulated group of code that is able to integrate into your Froxt app. Each Plugin consists of 3 major parts….. Control, Widget and Services. The Control is the part that lives in the control panel that usually administers the content and design of what will show up in the app. The Widget is the code that lives in the app. Services are the functions used by both the Control and Widget to enhance functionality like publishing data or accessing the bluetooth functionality on the device.
For example, if you were creating an inventory availability plugin. The Control would have a list of all items in inventory and their qualities editable by the app owner. The Widget would have a search feature to find items the user is interested in and provide a read only view into the inventory. The services in this case would be the DataStore where the data is saved.

So what is froxt.js ?

Froxt.js is a Javascript Framework that allows you to build custom plugins on the Froxt Platform. Using standard HTML5,CSS3, Javascript and froxt.js you can build custom UI and logic that lives on that App and Control Panel. Froxt.js gives you access to the app and native device functions that would otherwise be inaccessible to you.

What Frameworks can I use?

Any client-side javascript based frameworks should work just fine. Froxt provides common frameworks out of the box like JQuery and Angular. However, you are not limited to what we provide. You can use frameworks like require.js, underscore, backbone, react.js …etc as long as you copying them into your plugin.

Can my plugin communicate with my private backend servers?

Yes. We even show you how to avoid cross domain issues when trying to access them from Froxt. Cross domain issues are resolved either by enabling CORS on your API server or enabling json communication with your servers.

Support

Can I purchase support plan for one of my services or for multiple accounts?

No. Froxt Cloud support plan covers all services and users under the same account so as to provide a seamless service. However, it could not be used for one service only or for different accounts.

Could I cancel Froxt Cloud Support subscription?

]For paid support plans, you could not cancel them in the middle of the subscription you signed up. However, you may cancel the subscription for the subsequent months by turning off the auto-renew button.

How do I determine if I must open a critical ticket?

You are eligible to open a certain amount of critical tickets once you sign up for the paid support plan. You could buy one from our support portal.

When you are experiencing a critical impact on your business or severe drops in traffic, we recommend that you open a critical ticket to get a more timely response.

While we help resolve critical cases as quickly as possible, you are expected to provide adequate resources and assign appropriate permissions to Froxt Cloud. To be most efficient, you are expected to reply promptly to any contact from Froxt Cloud.

How to get support from Froxt Cloud?

For Basic, Developer and Business plan users, you could open a ticket from Support Center. If you have an Enterprise support plan, you may reach us through phone and technical account manager.

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